Although I wanted all of my travel credit, I accepted the luv voucher because it's better than nothing. The kind lady over the phone said that she was sorry and the only thing that could be done is a luv voucher for $50 each passenger, $100 total. I've been flying Southwest since I was a kid, very loyal customer. I was even told they never issue points as a refund (good way to make more $$.) So the lady who helped me out initially, really messed up and told me something completely wrong. I was told that my refund was in travel credit and not points, and that travel credit expires but points do not. I called Southwest customer service, and she explained what was happening. I tried booking a flight using the "points" I thought I had, but of course, it did not work. Little did I know, I was being misinformed.įast forward to today, I needed to book a flight for my brother and mother. I asked several times if this was correct, and she said yes. The lady who helped me out with the refund over the phone assured me that this credit would not expire.
I asked for a refund, and instead of getting my money back on my debit card, I wanted the refund in travel points because I know they would need the flight eventually. After hearing that, I decided to request a refund. Due to medical conditions, my mother was advised not to travel. I booked a flight for my brother and my mother to visit me in SF for a total of $205. Please let me know if you have experienced anything similar, and what was the solution.
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